
JEWELLAURA CARE
Frequently Asked Questions
Everything you need to know about your JewellAura experience.
Yes. Eligible diamond jewellery comes with the relevant certification and authenticity documentation. Certification details are provided with the applicable product.
Eligible precious-metal jewellery is hallmarked according to applicable standards. Please check the individual product page for specific metal and hallmark details.
Your jewellery is carefully packed and securely dispatched. Estimated delivery timelines are shown during checkout and may vary depending on your location.
Eligible products can be returned or exchanged according to our return policy. Please review the applicable product and return conditions before placing your order.
Keep your jewellery away from perfumes, chemicals and excessive moisture. Store each piece separately and gently clean it with a suitable soft jewellery cloth.
Once your order has been shipped, we will provide tracking information so you can follow your package from dispatch to delivery.
We support the secure payment methods available through Shopify checkout. All available payment options will be displayed at checkout.
