FAQ's
1. Is JewellAura jewellery certified?
Yes. Eligible diamond jewellery comes with the relevant certification and authenticity documentation. Certification details are provided with the applicable product.
2. Is JewellAura jewellery hallmarked?
Eligible precious-metal jewellery is hallmarked according to applicable standards. Specific metal and hallmark details are mentioned on the relevant product page.
3. How long does delivery take?
Orders are generally processed within 2–5 business days. After dispatch, delivery usually takes approximately 3–7 business days, depending on your location and courier service.
4. Do you offer returns and exchanges?
Yes. Eligible products can be returned or exchanged within 15 days of delivery, subject to our Return & Refund Policy.
Customized, personalized, resized, or certain made-to-order products may not be eligible.
5. What condition should my jewellery be in for a return?
The jewellery must be unused and unworn and should be returned in its original condition with its original packaging, certificates, tags, and accompanying materials.
Products showing signs of wear, scratches, damage, alteration, or resizing may not be accepted.
6. How should I take care of my jewellery?
Keep your jewellery away from perfumes, cosmetics, chemicals, and excessive moisture. Store each piece separately and gently clean it with a soft jewellery-care cloth.
Avoid wearing delicate jewellery during activities that could cause scratches, impact, or damage.
7. How can I track my order?
Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.
Tracking updates may take some time to appear after the package is handed over to the delivery partner.
8. What payment methods do you accept?
We support the secure payment methods available through Shopify checkout. All available payment options will be displayed during checkout.
9. Can I cancel my order?
Cancellation may be possible before your order has been processed or dispatched.
Once an order has entered processing, customization, or dispatch, cancellation may no longer be possible.
10. What if my jewellery arrives damaged or incorrect?
Please contact JewellAura as soon as possible after delivery.
You may be asked to provide photographs or videos of the product and packaging so that the issue can be reviewed. After verification, an appropriate resolution may be provided.
11. When will I receive my refund?
Once an eligible return has been received, inspected, and approved, the applicable refund will be processed through the original payment method where possible.
The time for the refund to appear in your account depends on the payment provider or financial institution.
12. Do you offer customized or personalized jewellery?
Availability of customization or personalization depends on the specific product.
Customized, personalized, resized, or made-to-order pieces may have different processing times and may not be eligible for return or exchange.
Please check the product details before placing your order.
13. Is my order securely packaged?
Yes. Jewellery is carefully packaged to help protect it during transportation.
For high-value orders, additional security or delivery procedures may be used where appropriate.
14. What should I do if my package appears damaged or tampered with?
If the package appears seriously damaged or tampered with at delivery, document its condition and contact JewellAura as soon as possible.
Photographs or videos of the package may be requested to assist with the investigation.
15. How can I contact JewellAura?
For questions regarding products, orders, returns, refunds, shipping, or jewellery care, please use the customer-support option available on our store.
JewellAura
Wear Your Aura.