Return & Refund Policy

Last Updated: August 2026

At JewellAura, we want you to feel confident and happy with every purchase. If you receive a product that is eligible for return, you may request a return or exchange according to the terms below.

1. Return Window

Eligible products may be returned or exchanged within 15 days of delivery.

The return request must be submitted within the applicable return period. Requests submitted after this period may not be accepted.

2. Return Conditions

To be eligible for a return or exchange, the product must:

  • Be unused and unworn

  • Be in its original condition

  • Be returned with the original packaging

  • Include all applicable certificates, tags, cards, and accompanying materials

  • Not show scratches, damage, alteration, resizing, or signs of wear

  • Be securely packaged for return shipment

JewellAura reserves the right to reject a return if the product does not meet the required conditions.

3. Non-Returnable Products

Certain products may not be eligible for return or exchange, including:

  • Customized jewellery

  • Personalized jewellery

  • Made-to-order products

  • Products that have been resized or altered at the customer's request

  • Products showing signs of wear or damage

  • Products missing original packaging or required documentation

  • Products excluded from return eligibility on their product page

4. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact JewellAura as soon as possible after delivery.

You may be asked to provide:

  • Order details

  • Photographs or videos of the product

  • Photographs of the packaging

  • Other information necessary to investigate the issue

After verification, JewellAura may offer an appropriate resolution, which may include replacement, exchange, repair, or refund where applicable.

5. Return Inspection

All returned products are inspected after they reach us.

A refund or exchange will only be processed after the returned product has been verified to meet the applicable return conditions.

If the returned item does not meet the requirements, it may be rejected and returned to the customer.

6. Refunds

Once an eligible return has been inspected and approved, the applicable refund will be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

Shipping charges, taxes, duties, or other fees may be non-refundable where permitted by applicable law and the applicable order terms.

7. Exchanges

Eligible products may be exchanged subject to product availability and applicable return conditions.

If the replacement product has a different price, the applicable price difference may need to be paid or refunded.

Customized, personalized, resized, or otherwise altered products may not qualify for exchange.

8. Return Shipping

For customer-requested returns that are not related to a damaged, defective, or incorrect product, return shipping arrangements or costs may apply according to the applicable order terms.

For verified damaged, defective, or incorrect products, JewellAura may provide an appropriate return solution.

9. Refund Delays

If an approved refund has been initiated but has not yet appeared in your account, please allow additional processing time for the relevant payment provider or financial institution.

Processing times may vary depending on the original payment method.

10. Cancellation

Order cancellation may be possible only before the order has been processed or dispatched.

Once an order has entered processing, been customized, or been dispatched, cancellation may no longer be possible.

11. Fraud Prevention

JewellAura reserves the right to review return and refund requests to prevent fraudulent or abusive activity.

We may refuse a return, exchange, or refund where there is reasonable evidence of misuse, fraudulent activity, product substitution, or violation of this policy.

12. Changes to This Policy

JewellAura may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The latest version will be published on this page.

JewellAura
Wear Your Aura.