Shipping Policy

Last Updated: August 2026

At JewellAura, we carefully pack every order to ensure your jewellery reaches you safely and securely. Please review the following shipping information before placing your order.

1. Order Processing

Orders are processed after successful payment confirmation.

Most orders are prepared for dispatch within 2–5 business days. Orders containing customized, personalized, or made-to-order products may require additional processing time.

Business days do not include Sundays or public holidays.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary because of:

  • Location and serviceability

  • Weather conditions

  • Public holidays

  • Courier delays

  • Unexpected logistical circumstances

  • Incorrect or incomplete delivery information

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Any free-shipping offer will be subject to the terms and conditions mentioned with the applicable promotion.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.

Tracking updates may take some time to appear after the package has been handed over to the delivery partner.

5. Delivery Address

Customers are responsible for providing accurate and complete shipping information.

JewellAura is not responsible for delays or failed deliveries caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect postal code

  • Incorrect contact information

  • Unavailability of the recipient

If an order is returned because of incorrect delivery information, additional shipping charges may apply for re-delivery.

6. Secure Jewellery Delivery

Jewellery orders are packaged carefully to reduce the risk of damage during transportation.

For high-value orders, additional security or delivery procedures may be used where appropriate.

Please inspect the outer package at the time of delivery. If the package appears seriously damaged, tampered with, or opened, please document the condition and contact JewellAura as soon as possible.

7. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, unexpected delays may occur.

JewellAura is not responsible for delays caused by circumstances outside our reasonable control, including extreme weather, natural events, transportation disruptions, strikes, government restrictions, or other unforeseen circumstances.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may make additional attempts or provide further delivery instructions.

Customers should ensure that someone is available to receive the package when required.

9. International Shipping

International shipping availability, delivery times, duties, taxes, and customs requirements may vary by destination.

Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

10. Lost or Damaged Packages

If your order appears to be lost or arrives damaged, please contact JewellAura promptly so that the matter can be reviewed with the relevant delivery partner.

For damaged deliveries, photographs or other information may be requested to assist with the investigation.

11. Changes to Shipping Policy

JewellAura may update this Shipping Policy from time to time to reflect changes in shipping services, delivery procedures, or business practices.

The latest version will always be published on this page.

JewellAura
Wear Your Aura.